WE ADD VALUE TO YOUR SOFTWARE BY EMPOWERING YOUR USERS

Successful enterprise publishers spend 4% to 8% of revenue on support and training.
Sonata Enterprise Success provides consulting and content development services to help publishers turn that expense into an advantage with high-impact training, support resources, in-app guidance and customer communications that drive retention, revenue and five-star reviews.
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Training + Support + Communication =

USER SUCCESS

Accelerate customers’ time-to-value with effective user training

We will create effective training for your products to help users realize value quickly and grow into loyal, long-term customers.

Provide the self-service resources that today’s users demand

Self-service reduces support costs, and 67% of users prefer it over contacting an agent.  We will help you create resources that deliver a win-win.

Grow loyal relationships with high-value communication

We will work with your team to create webinars, blogs and social media content that educates users and keeps them engaged.

Our services, custom tailored for your software.

Most enterprise software is too complex to be 100% intuitive. We can design highly effective instructor-led training workshops and produce on-demand video tutorials that shorten the learning curve and help users see value faster.

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67% of software users prefer self-service support over talking to a rep.  No matter what platform you use, we can create robust, high-quality knowledge base content for your products that gives users the quick answers they’re looking for, while reducing support ticket volume.

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In-app product tours and tooltips provide help right when users need it, avoiding frustrated support calls.  There are many apps available that can layer help messages over your UI with minimal impact on the program code. Our team will help you choose the best tools for adding in-app guidance and author clear, concise product tours to guide new users through key features.

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From providing tips in monthly newsletters to delivering webinars on advanced features and sharing relevant news via social media, we can help you craft communication materials that deliver value to users and keep them engaged with your brand.

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Woman looking at laptop with popup and tour

Our services help you get more from your support platform.

we can also help you implement one:
Zendesk
Salesforce
Freshworks Freshdesk
WalkMe
Intercom
Chameleon
Appcues
Zoho Desk
Headphones - Support

Support

Rocket - Customer Success

Customer Success

Develop a
360 Success Strategy
for the Full Customer Lifecycle

User success is just one facet of the overall customer experience.  Sonata Enterprise Success can help you develop a fully integrated, 360° strategy that integrates sales, support, product development and customer success to drive retention, revenue and referrals.
Gear - Development

Development

Handshake

Sales

Circle with fours icons and 360 in the middle

Develop a
360 Success Strategy
for the Full Customer Lifecycle

User success is just one facet of the overall customer experience.  Sonata Enterprise Success can help you develop a fully integrated, 360° strategy that integrates sales, support, product development and customer success to drive retention, revenue and referrals.
CASE STUDY

CITY INNOVATE

Sonata Enterprise Success helped government procurement software provider City Innovate support a major implementation for the largest state government in the U.S.  Among other things, Sonata helped City Innovate develop software training materials, a self-service knowledge base, in-app tooltips and tours, customer education materials on modern procurement best practices and thought leadership content.
California State Capital
CASE STUDY

MOUTHWATCH

Sonata Enterprise Success helped Mouthwatch update its support knowledge base, add in-app product tours and create marketing collateral for its TeleDent teledendistry platform.