WE ADD VALUE TO YOUR SOFTWARE BY EMPOWERING YOUR USERS
Successful enterprise publishers spend 4% to 8% of revenue on support and training.
Sonata Enterprise Success provides consulting and content development services to help publishers turn that expense into an advantage with high-impact training, support resources, in-app guidance and customer communications that drive retention, revenue and five-star reviews.
Training + Support + Communication =
Accelerate customers’ time-to-value with effective user training
We will create effective training for your products to help users realize value quickly and grow into loyal, long-term customers.
Provide the self-service resources that today’s users demand
Self-service reduces support costs, and 67% of users prefer it over contacting an agent. We will help you create resources that deliver a win-win.
Grow loyal relationships with high-value communication
We will work with your team to create webinars, blogs and social media content that educates users and keeps them engaged.
Our services, custom tailored for your software.
Our services help you get more from your support platform.
we can also help you implement one:
360 Success Strategy
for the Full Customer Lifecycle