360° SUCCESS STRATEGY

DEVELOP A 360° STRATEGY TO HELP USERS ACHIEVE SUCCESS

Every interaction with your products and staff impacts users’ relationships with your brand.  Sonata Enterprise Success provides consulting services to help you integrate training, support and communications with sales, customer success and product development, and raise your customer experience to the next level.
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What does a 360° strategy for enterprise software look like?

Leading enterprise publishers view customer relationships as a continuous journey, from the initial trial period to year-over-year renewals, and work across teams to deliver an outstanding experience at every touchpoint and milestone.
Headphones - Support
Feedback from support informs product development
Gear - Development
Development documentation informs training
Handshake
Training enables sales and customer success reps to adopt a consultative approach
Rocket - Customer Success
Sales and customer success teams work with support team to ensure users are receiving maximum value

How Sonata Enterprise Success Can Help You Achieve 360° Service?

  • Consultative tech sales training

  • Soft skills for support reps

  • Knowledge / document management for development teams

  • Customer success strategy

  • Team collaboration platforms / integration

If you feel your company could be doing more to support customers, Sonata Enterprise Success can help you develop a more integrated, collaborative strategy across all your teams.
Circle with fours icons and 360 in the middle