360° SUCCESS STRATEGY
DEVELOP A 360° STRATEGY TO HELP USERS ACHIEVE SUCCESS
Every interaction with your products and staff impacts users’ relationships with your brand. Sonata Enterprise Success provides consulting services to help you integrate training, support and communications with sales, customer success and product development, and raise your customer experience to the next level.
What does a 360° strategy for enterprise software look like?
Leading enterprise publishers view customer relationships as a continuous journey, from the initial trial period to year-over-year renewals, and work across teams to deliver an outstanding experience at every touchpoint and milestone.
Feedback from support informs product development
Development documentation informs training
Training enables sales and customer success reps to adopt a consultative approach
Sales and customer success teams work with support team to ensure users are receiving maximum value
How Sonata Enterprise Success Can Help You Achieve 360° Service?
Consultative tech sales training
Soft skills for support reps
Knowledge / document management for development teams
Customer success strategy
Team collaboration platforms / integration