CUSTOMER COMMUNICATIONS

KEEP USERS ENGAGED WITH HIGH-VALUE COMMUNICATIONS

Customer relationships thrive on communication.  Sonata Enterprise Success offers professional copywriting services and digital communications consulting specifically for enterprise software companies to help you educate users and increase engagement.
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MAINTAIN CONTACT WITH USERS TO DEVELOP LOYAL RELATIONSHIPS

Do not let your customer relationships fade once users are successfully onboarded. Keep in touch with your users consistently to keep them engaged, productive, and loyal to your brand.
Sonata Enterprise Success can help you develop an ongoing customer communication strategy to introduce users to all the features, benefits, and value your products can deliver.
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BECOME AN EDUCATOR AND ADVISOR, NOT JUST A SOFTWARE PROVIDER

Customers purchase software to solve challenges and improve efficiency. By positioning your company as a knowledge resource, you will deepen users’ trust and cultivate loyal, long-term relationships.
Sonata Enterprise Success will help you develop informational webinars, articles, and other training resources on topics related to your customers’ work to help them improve their job performance. 
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SHOWCASE CLIENTS’ SUCCESS AND CONVERT USERS INTO CHAMPIONS

One of the best ways to promote your software is to publicize users’ accomplishments with it.
Sonata Enterprise Success can help you work with customers to develop case studies that highlight the value of your solution and turn users into champions of your software and brand.
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LISTEN TO USERS SO YOU CAN LEARN HOW TO DELIGHT THEM

Effective customer communication is a two-way dialogue where providers communicate value and users convey their needs.
Sonata Enterprise Success can help you identify opportunities to give users a voice, from in-app feedback to virtual Q&A sessions, and for interviews/surveys at key milestones in the customer journey.
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