IN-APP HELP/GUIDANCE

PROVIDE HELP INSIDE YOUR SOFTWARE, WHERE USERS NEED IT MOST

There are many solutions available for adding help text and product tours to web apps, with minimal impact on code.  Sonata Enterprise Success can help select the best in-app help tool for your products and write effective tours and tooltips to guide users through key features.
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Woman looking at laptop while drinking coffee
Software window with tour

ADD HELP MESSAGES TO YOUR UI, WITHOUT ADDING CODE

Provide in-app pop-ups and help messages to point out key features and walk users through complex workflows.  For most web apps, these resources can be layered over your software’s interface with minimal to zero additional code.
Sonata Enterprise Success will work with your development and support teams to select, implement, and populate the best in-app help solution for your product and budget.
Zendesk
Salesforce
Freshworks Freshdesk
WalkMe
Intercom
Chameleon
Appcues
Zoho Desk
Software window with tour

CREATE PRODUCT TOURS TO SHOW USERS THE WAY (WITHOUT GETTING IN THE WAY)

Guide users through key features of your software with in-app product tours and tips, which can answer users’ questions before they even think to ask and reduce user onboarding burden for your support team.
Sonata Enterprise Success can help implement in-app guidance per best practices to ensure pop-ups provide useful information without becoming a distraction.
Software window with modals
Software window with modals
Software window showcasing new feature

SHOWCASE NEW PRODUCT FEATURES AT THE POINT OF USE

Did you announce a cool feature but worry users might have deleted the email?  Launching a tooltip or product tour on users’ next login can make certain that new features get noticed and used.
Sonata Enterprise Success can train your staff to make quick, timely updates to product tours to support new features or implement them for you as part of an ongoing support agreement.
Software window showcasing new feature
Woman looking at laptop with popup and tour