IN-APP HELP/GUIDANCE

PROVIDE HELP INSIDE YOUR SOFTWARE, WHERE USERS NEED IT MOST

There are many solutions available for adding help text and product tours to web apps, with minimal impact on code.  Sonata Enterprise Success can help select the best in-app help tool for your products and write effective tours and tooltips to guide users through key features.
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Woman looking at laptop while drinking coffee
Software window with tour

ADD HELP MESSAGES TO YOUR UI, WITHOUT ADDING CODE

“In-app guidance” refers to pop-ups and messages that appear within a software app, pointing out key features and walking users through complex workflows.  Increasingly, this is done through tools that offer low/no-code solutions for attaching tips and tours to pages or specific page elements.
Sonata Enterprise Success will work with your development and support teams to select, implement and populate the best in-app help solution for your product and budget.
Zendesk
Salesforce
Freshworks Freshdesk
WalkMe
Intercom
Chameleon
Appcues
Zoho Desk
Software window with tour

CREATE PRODUCT TOURS TO SHOW USERS THE WAY (WITHOUT GETTING IN THE WAY)

Done right, in-app product tours and tooltips can answer users’ questions before they even think to ask, pre-empting the cycle of frustration that leads them to contact support.
Sonata Enterprise Success can help implement in-app guidance per best practices, to ensure pop-ups provide useful information, without becoming a distraction.
Software window with modals
Software window with modals
Software window showcasing new feature

POINT OUT NEW PRODUCT FEATURES, RIGHT AT THE POINT OF USE

Did you announce a cool feature but worry users might have deleted the email?  Launching a tooltip or product tour on users’ next login can make certain that new features get noticed and used.
Sonata Enterprise Success can train your staff to make quick, timely updates to product tours to support new features, or implement them for you as part of an ongoing support agreement.
Software window showcasing new feature
Woman looking at laptop with popup and tour