PROVIDE ON-DEMAND SUPPORT, ANY TIME, 24/7
Customers don’t want to wait for answers, even when they’re working past midnight. In a recent survey, 67% of enterprise software users said they would rather find help on their own than talk to an agent. And if you provide 24-hour live support, self-service can ensure consistent quality by equipping reps with approved resources to forward to clients.
Sonata Enterprise Success can help identify and implement the right self-service support options for your users, from knowledge base articles to videos, chat bots and more.